Am I only allowed to accept donations for one
general cause? No, once you create a Non-Profit account you will see that signing up
automatically creates one "General" cause for you, this is used by Donors that
do not have a specific cause that they would like to support but rather just
want to donate to your Non-Profit. However, if your Non-Profit would like to
create a new cause you may do so by visiting your "Causes" section under your
Non-Profit access. This is helpful in cases where you have separate causes that
you accept donations for. Donors will be able to select which of your
Non-Profit's causes they want to support under your listing.
How can I request support from participating
DonorCharge businesses/shoppers? You may request support for businesses through DonorCharge by performing a
business/donor search, you may search by business/donor location, name, or
interest. You may then submit a request through DonorCharge to request that
businesses support, if that business is interested in supporting you they will
be able to reply through DonorCharge. At this time you cannot request support
from Shoppers directly through DonorCharge - but they can locate your Non-Profit and
support your causes if they so choose.
What if I want to request a donation from a
Business/Donor that's not yet a DonorCharge participant? If you have a business/donor that's not already on DonorCharge and would like to
request their support, we can get in touch with that business for you to request
that they join and support your Non-Profit/Charity. Just email
with the business's information and we will get in touch with them for you!
Please be aware that there is no guarantee that the business will want to join
DonorCharge, but in many cases if they're already supporting your Non-Profit
they will be interested.
May I add video on my Non-Profit/Charity? Yes, and we encourage it if you have any
positive YouTube video that you would like to share. Just let us know that you
have video and we will add it to your DonorCharge profile, so if a potential
Donor takes a look at your profile they will be able to learn much more about
you through your video.
Are online reports available to us? Yes you may view donation history through our online reporting section of your
Non-Profit Access. You may view totals by month and break down donations made
How do I signup as a DonorCharge Charity/Non-Profit? Signing up is simple. Just visit the "non-profit access" section, click the
button to register for a new Non-Profit/Charity account, complete the form, and
submit the information to us. DonorCharge has no startup or monthly fees so
there is no obligation for creating an account.
How often are donations deposited to our checking
donation deposits made through your DonorCharge non-profit profile are made
available in 1-2 days for credit card and 4-6 days for e-checks. Micro-donations are deposited once every 30 days. During the first or second week of
each month there will be one donation that is made to your Non-Profit in total
from your supported Donors. You will receive an email containing information on
what amounts these Donors want to go to which cause, you will or call
DonorCharge/Thompson Merchant Services at 800-298-9656.
Can our Non-Profit accept a one-time donation
from web visitors? Yes you may, if you would like to setup the capability to accept standard credit
or debit card donations from customers we can help you. If a Non-Profit chooses
to setup this feature they will enable DonorCharge visitors to see a link
stating "Make a One-Time Direct Donation". Someone interested in supporting you
may then click this link, fill out their information and causes that they would
like to support, submit the donation, and your Non-Profit will be notified of
the donation instantly. Direct Donations will take 24-48 hours to reach your
Non-Profit's account. If you are interested in adding our DonorCharge
Direct Donations feature as well feel free to email email@example.com
and we can help you with the assistance of our preferred merchant provider
How do I signup as a DonorCharge Business or
Shopper? Signing up as a Business/Donor is also free. To signup as a business visit the
"business access" section, or as a shopper visit the "shopper access" section,
complete the required fields and that's it. There is no startup fee or monthly
fee to use the service.
"Member Access" usageHow do I support Non-Profit or Charity
causes? You may easily support causes once you login to your member access section.
Simply search for a Non-Profit either by name, location, category or keyword.
You will then see a list of Non-Profits to choose from, you may view their
Non-Profit profile, video (if they have a video), officer information, etc. If
you like this non-profit you can take a look at which causes they have (In case
they have various "causes" or initiatives") and you can check which cause you're
interested in supporting, that's it. And don't forget to tell DonorCharge how
much to allocate to your supported causes (below).
How do I allocate how
much goes to which cause? Simple, under your cause allocation section you will see a list of the causes
you have chosen to support. Just type in the percentage of your available
donation funds that you would like to go to these causes. You may enter "0" (if
you do not want to give anything to that cause) or type in percentage number.
What if I want to donate to a
Non-Profit/Charity that's not yet a DonorCharge participant? If you know of a non-profit/charity that's not already on DonorCharge and would
like to get them on board so you can support them, we can get in touch with that
non-profit for you to request that they join and receive your support. Just
with the non-profit's information and we will get in touch with them for you!
It's free with no monthly fee, so in most cases non-profits will be happy to
join and receive your support so it would be rare to receive a decline under
Can I see how much
has been donated via online reports? Yes you do have
access to online reports through your member access section. The reports gives
you breakdowns on what was donated to which Non-Profit along with monthly
donation totals and summaries.
Why not just donate to my preferred Non-Profits
directly? We encourage you to continue supporting your favorite Non-Profits directly (if
fact you may do this with the DonorCharge Direct Donations feature that may be
enabled if your favorite charity is a DonorCharge Member). Non-Profits often
need your help in other ways such as actually sending representatives to help
with projects,. However the time and effort saved with not having to respond to
Non-Profit requests for donations, spending time writing checks, etc is
difficult to overlook. With DonorCharge you find your Non-Profit in our search,
check their cause that you would like to support, and that's it! If you would
like to support a Non-Profit that's not already on DonorCharge we can easily add
with no start up or monthly fees, just email
firstname.lastname@example.org with the Non-Profit's information and we will get in
touch with them for you! Through DonorCharge shoppers also support businesses
that they know are involved in worthwhile causes, and businesses can attract
shoppers that are interested in supporting their favorite charities as well when
they buy from in-network companies - it's a win-win through DonorCharge!
A. DonorCharge gathers usage information by
accessing to backend merchant data (which we already have access to). Because
DonorCharge is a closed loop network where shoppers support businesses who are
in network, we can track your usage easily via your partial credit card
Are you storing my full card number locally?
A. No, DonorCharge does not require your full card
number, nor expiration date, nor do we require your banking login id and
password. We only enable shoppers to donate each time they accept a
community/gift card, not their credit card. And if you wish to fund
donations yourself, we will request a credit card that is stored on an external
secure payment server by a registered PCI compliant payment gateway, OR a voided check from your checking account to actually bill
you monthly for your total allocated donation amounts. (Again, this is
optional as merchants typically cover donations for you in order to shop at
their business, but if you want to give extra each time you swipe your community
card, you are free to do so as well.)
Are my donations tax deductable?
A. If you are donating yourself to a 501c3
or 501c6 registered charity then yes you are able to receive tax credits for
your donations. However, if a merchant is donating on your behalf then you
as a shopper do not receive credit for the donation. Donation totals are stored online under your DonorCharge
shopper access backend. If you are supporting a non 501c3 or a 501c6 charity
then your donations may not be tax deductable. You may get in contact with the
charity to find out whether or not they are a 501c3 or 501c6.
What if I want to support charity when purchasing
from an out of network business?
A. DonorCharge is a closed loop
network where you have to buy from participating businesses that have agreed to
participate and support charities themselves - this keeps your information
secure and keeps our costs very low, which enables us to not charge additional
percentages for donations, or any setup fees or monthly fees for usage of this
program. However, it is easy for businesses to participate. So why
I have to support the same charities that the business supports? A. No,
if you are using our snap code system or a community card to purchase from a member merchant, you
don't even have to tell the business where you want the money to go, you simply
login, tell DonorCharge which charities you want to support, and we do the rest.
For example, if you're a Democrat and are using your community card to buy from a business that supports
Republicans your donation still goes to your party of choice regardless of what
the business supports - and vice versa. DonorCharge handles where the money
goes, not the business.
Do I have to pay to be a member of the DonorCharge
network? DonorCharge has no startup or monthly fees for it's participants, Non-Profits,
Businesses or Shoppers can feel free to setup an account online knowing that
there won't be a cost. There is no obligation to use the service. Businesses and
Shoppers may opt to either donate a small amount of cents per transaction, or a
small percentage of sales to their preferred Non-Profits, DonorCharge will
handle the rest.
Where Do I Get a Free App that Allows Me to Scan this QR Code? You have to have a free QR Code reader app on your phone. There are a few reliable QR Code scanners out there, but one with great reviews that we recommend is at
http://scan.me/apps, they also work on multiple phones.
Once I Download the App on my Phone, How do I Scan this QR Code? Scan.me has a great video explaining how to use their free app here on their